Letter dated 2 October 2002 from NACRO

Dear Dave

Re: Good Practice Guidelines

This is just a note to say that I thought your document, "Good Practice Guidelines: Manaagement and Resolution of Grievances" was very good indeed. Infact, it will be useful within NACRO, and I have given copies to our key staff.

With all good wishes.

Yours sincerely

Paul Cavadino
Chief Executive